Refund policy

Last updated: September 13, 2026

1. Order Cancellation Rules

  • 12-Hour Cancellation Window: Orders placed on ATTKAC can be cancelled within 12 hours of purchase for a full refund to your original payment method.

  • Cancellation Process: To cancel an order within the 12-hour window, email us immediately at attkacstore@gmail.com with your order number and the subject line "Order Cancellation Request - [Order Number]".

  • Post 12-Hour Limit: Once the 12-hour timeframe has elapsed, your order enters processing and custom printing. Requests submitted after 12 hours cannot be cancelled, modified, or refunded prior to delivery.

2. Return Eligibility & Exclusions

  • 7-Calendar-Day Limit: Eligible return requests must be initiated within 7 days of delivery. Requests made after 7 days will be automatically rejected.

  • Defect-Only Return Policy: Returns are strictly accepted for manufacturing defects, damaged goods upon arrival, or incorrect items dispatched.

  • No "Change of Mind" Returns: We do not accept returns, exchanges, or refunds for buyer’s remorse, change of mind, or late cancellation attempts once an item has been processed or delivered.

3. Verification & Mandatory Proof

  • All return requests must undergo email pre-approval before items are sent back.

  • How to Request: Email attkacstore@gmail.com within 7 days of delivery with your order number, reason for return, and high-resolution photos/unboxing video clearly showing the defect or issue.

  • Unauthorized Returns: Parcels sent back to our address without prior email verification and written approval will be rejected at delivery and returned to the sender.

4. Quality Control & Non-Refundable Conditions Pre-approved items returned to our warehouse are subject to physical inspection. A refund will be strictly denied if inspection reveals:

  • Worn or Altered Items: Garments showing signs of wear, washing, alteration, or carrying odors of perfume, detergent, or body odor.

  • Customer Damage: Products with liquid spillage, stains, chemical exposure, or physical damage caused post-delivery.

  • Missing Items: Products missing original packaging, brand tags, polybags, or included promotional items.

5. Return Shipping & Deductions

  • Return Shipping Fees: Customers are responsible for arranging and paying return shipping costs, except in cases where ATTKAC dispatched an incorrect or manufacturing-defective item.

  • Non-Refundable Costs: Original shipping fees paid at checkout are non-refundable.

  • Restocking Fee: In the exceptional event that a non-defective return is accepted as a service courtesy, a 15% restocking fee will be deducted from the final refund amount to cover processing and fulfillment costs.

6. Refund Processing

  • If approved after physical inspection by our Quality Control team, refunds will be credited back to your original payment method (Credit/Debit Card, UPI, Net Banking) within 5 to 7 business days.

  • If a returned item fails warehouse inspection, the refund will be denied, and the item will be shipped back to you at your expense.

7. Damaged Deliveries

  • If your package arrives torn or visibly damaged, you must record an unboxing video and notify us within 48 hours of delivery at attkacstore@gmail.com for a free replacement or full refund.